Turn organisation documents into usable answers.
Employees ask in plain language. ESI retrieves only the approved knowledge they are allowed to see and answers with the source.
Approved document → Permission → Employee question → Retrieve → Answer → Cite source → Act
The problem
A handbook that nobody can search still produces the same questions. An answer that is not tied to the current document is worse.
The decision
What does the current approved document say, and is this person allowed to see it?
How it works
- An organisation uploads a policy, chooses who may see it, and approves it before anyone is answered from it.
- An employee asks in plain language. ESI searches only the approved documents that person may see.
- The answer names the document, the section, and the effective date. If the document does not say, ESI says so.
- Example: “Can I claim a hotel above the standard limit?” The travel policy is quoted, including the approval it requires.
What the organisation sees
Which documents are approved, who they are for, and which questions had no approved source.
What stays private
A question is kept for the organisation’s own review queue. It is not sent to a model provider in this pilot, and it is not a lead.
The pilot is for one organisation and a small set of approved documents. It is designed to make approved information easier to find. It does not claim a reduction in HR tickets.
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